Banking transformation in 2020
Banking transformation is no longer a matter of choice for banks and financial institutions. Every bank and financial institution must transform today if they aspire to stay in a competitive position in the market. The prime objective is to streamline it in such a way that the bank customers do not face any difficulty in accessing and enjoying the desired services. Today, the customers are well informed, and they do know how to differentiate between the quality of service provided by two service providers. They do not waste much time in switching to a better service for better quality. It is not wrong to say that the need for banking transformation has increased significantly in the year 2020. It is partly because of the ongoing pandemic and the resultant lockdowns imposed by the governments. Financial activities were hit, and customer service went online. An overwhelming number of people came online to avail banking services, which required a robust technical ...